Gulf Coast Endodontics: $49,983 of old balances recovered across four offices.
Gulf Coast Endodontics runs four endodontic offices around Houston on EndoVision: Pasadena, Houston, Cypress and Baytown. With ScoutIQ card terminals at every desk and reminders on overdue balances, overdue families paid 16 times as much as before, and 1,622 of 1,624 payments posted themselves.
Four endodontic offices, EndoVisionWorth to the practice, per location
- a year
- $36K
- a month
- $3.0K
- staff hours back a year
- 517
Across all four offices: $143K and 2,065 staff hours a year.
Part of a 230-office group rollout.
- Patient Billing Automation
“Our patients pay the way that suits them: a text, an email, a letter, a card at the desk or the card on file. Every payment is posted and reconciled in EndoVision by itself, so my team stopped chasing balances and started helping patients.”
Meet Gulf Coast Endodontics.
Gulf Coast Endodontics does root canals and other endodontic care in four offices around Houston, in Pasadena, Houston, Cypress and Baytown, all on EndoVision, and is part of a 230-office group rollout.
The challenge
Patients who do not come back
Endodontics runs on referrals: one or two visits, and rarely a next appointment to collect at.
Balances that sat on a statement
Overdue families paid $3,406 between visits, and only 19 of them paid at all. Patients owed $658K, $526K of it over 90 days old.
Keyed at four front desks
Every payment was typed into EndoVision by hand, at four different offices.
What changed
A way to pay that suits the patient
ScoutIQ card terminals went in at every front desk. Patients who leave with a balance get a text, an email or a letter, and pay by link, by card over the phone or with the card on file.
Posted and reconciled at all four offices
Every payment posts and reconciles in EndoVision by itself: 1,622 of 1,624, $629,249 in all, so the front desks barely touch it.
The outcome
Overdue families paid $53,299 between visits, 16 times as much, and 411 of them paid against 19. Gulf Coast recovered $49,983 of old balances above its own pace, the net collection rate rose to 99.7% from 93.1%, and balances over 90 days fell 20%.
Paid through ScoutIQ, fully automated
- Patient payments
- $629,2491,624 patient payments
The results.
From Gulf Coast Endodontics’s own EndoVision records and ScoutIQ payment records, measured over 73 days from the first payment through ScoutIQ, against as many days the office was open before ScoutIQ.
- old balances recovered, above each office’s own pace before ScoutIQ
- $49,983
- more overdue balances paid between visits, $53,299; $43,995 of it over 90 days old
- 16x
- Before ScoutIQ: $3,406
- net collection rate, patient and insurance
- 99.7%
- +6.6 pointsBefore ScoutIQ: 93.1%
- patient collection rate
- 62.2%
- +6.1 pointsBefore ScoutIQ: 56.2%
- less owed by patients, $519K
- 21%
- $139K lessBefore ScoutIQ: $658K
- less in balances over 90 days old, $422K
- 20%
- $104K lessBefore ScoutIQ: $526K
- overdue families paid, 21 times as many
- 411
- +392 familiesBefore ScoutIQ: 19
- Days in A/R, patients and insurance
- 41.4
- 5.0 days fewerBefore ScoutIQ: 46.4
- of payments posted to EndoVision with no keying, 1,622 of 1,624
- 99.9%
Questions about these results.
Gulf Coast Endodontics, four endodontic offices around Houston on EndoVision, recovered $49,983 of old patient balances with ScoutIQ Patient Billing, counted above each office’s own pace before ScoutIQ. Overdue families paid $53,299 between visits, against $3,406 over as many open days before: 16 times as much.
The net collection rate, patient and insurance, rose to 99.7% from 93.1% over as many open days. The patient collection rate rose to 62.2% from 56.2%, patient balances fell 21%, to $519K, and balances over 90 days old fell 20%.
Yes. At Gulf Coast, every card terminal, online, phone and card-on-file payment posts to the patient’s EndoVision ledger on its own: 1,622 of 1,624 payments, $629,249, most within a minute. Refunds go back to the card in a click and post themselves too.
$143K a year and 2,065 staff hours a year across the four offices, on Gulf Coast’s own volumes. The $49,983 recovered is measured.
“Patients get a text, an email or a letter, pay however suits them, and every payment is posted and reconciled in EndoVision on its own at all four offices. It is so easy that our front desks barely touch it. We have collected almost $50,000 in old balances, overdue patients pay 16 times as much as before, and our collection rate went from 93% to 99.7%.”
How it was measured.
ScoutIQ’s standard definitionsMeasured in Gulf Coast’s own EndoVision ledger and ScoutIQ payment records, office by office. Payment counts, posting results and reminder settings were rechecked against ScoutIQ’s records.
Before holds as many open days as the period with ScoutIQ and ends before each office’s first ScoutIQ payment. The front desks take payments Monday to Friday; ScoutIQ online payments still arrive on weekends and holidays, and count with ScoutIQ.
Overdue means 31 or more days past due, patient portion. Between visits means on a day the family had no procedure. Recovered counts what overdue families paid above each office’s own pace before ScoutIQ, not everything they paid.
The patient collection rate is patient payments as a share of payments plus balances over 30 days old at the end of each window. Balances leave out 744 accounts staff wrote off as over a year old, on both dates.
Yearly value is worked out on Gulf Coast’s own volumes, the latest 30 days of payments and staff time at $32 to $40 an hour; each figure is the 75th percentile of the conservative-to-realistic range, rounded up. The group figure assumes every office runs like Gulf Coast’s four: an order of magnitude, not a forecast.
The terms, defined: days in A/R, net collection rate, write-off vs adjustment, payment reconciliation.
Prepared by ScoutIQ from Gulf Coast Endodontics’s own practice and payment records. The yearly value is worked out on the practice’s own volumes. Results vary by practice.
More results and products
- Customer results Polish Dentistry: $20,475 in old balances paid, and posting on autopilot Polish Dentistry turned on ScoutIQ Patient Billing reminders and online payments. Overdue families paid 2.3 times as much of what they owed, 34% faster. The net collection rate reached 99% and the patient collection rate 86.9%, and what patients owe fell 45%. Read the results
- Product Patient Billing Automation Balances collected by text, email and mail, every payment posted to the PMS and reconciled. See the product
- Product AI Analytics + Atlas Assistant Recall and unscheduled-treatment lists, morning briefings and plain-English answers. See the product
- Guide Automate patient collections The seven changes behind reminders that get paid, and payments that post themselves. Read the guide
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