ScoutIQ AI – Privacy Policy

Thank you for using ScoutIQ AI and its associated websites, software, applications, APIs, dashboards, payment portals, notifications, and marketing tools (collectively, the "Services").

This Privacy Policy describes how we collect, use, disclose, and protect your personal information. This Privacy Policy is between you and ScoutIQ AI, Inc. and its affiliates ("ScoutIQ," "we," "us," or "our"). By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

We reserve the right to update this Privacy Policy at any time. Changes become effective immediately upon posting, and your continued use of the Services constitutes acceptance of the updated Privacy Policy.

1. Our Services

ScoutIQ provides software and artificial intelligence tools to healthcare organizations and related entities ("Customers" or "Providers") to support analytics, operations, and decision making.

We take privacy seriously and comply with applicable laws and regulations, including the Health Insurance Portability and Accountability Act ("HIPAA") and, where applicable, PCI requirements.

2. Information We Collect

We may collect the following categories of information:

• Basic Information: name, telephone number, email address, date of birth, address, account credentials, and billing or payment details.
• Health Information: information related to healthcare services or operations that may constitute Protected Health Information (PHI) when provided by or on behalf of Customers.
• Device and Usage Information: IP address, browser type, operating system, device identifiers, timestamps, and referring URLs.
• Information You Provide: any data you submit, upload, or input into the Services.

3. Cookies and Tracking Technologies

ScoutIQ may use cookies, web beacons, tracking pixels, and similar technologies to operate and improve the Services. These technologies help us understand usage patterns, improve performance, and enhance user experience.

By using the Services, you consent to the use of cookies in accordance with this Privacy Policy and our Cookie Policy.

4. How We Use Information

We do not sell or rent personal information. We use information we collect for legitimate business purposes, including:

• Providing, operating, and maintaining the Services
• Processing transactions and sending related information
• Communicating with you about the Services
• Onboarding, support, and responding to inquiries
• Improving and developing new products and features
• Providing personalized content where permitted by law
• Any other purpose with your consent

5. How We Share Information

We may share information in the following circumstances:

• With Your Consent: when you explicitly authorize sharing for a specific purpose.
• With Service Providers: trusted third parties who perform services on our behalf and are bound by confidentiality and security obligations.
• With Providers: to enable Customers to provide their services and complete transactions.
• As Required by Law: to comply with legal obligations, subpoenas, or lawful requests.
• Business Transfers: in connection with a merger, acquisition, reorganization, or sale of assets.

SMS subscriber information will not be shared or sold to third parties for their direct marketing purposes.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no security system is completely secure, and we cannot guarantee absolute security.

7. Third-Party Links

The Services may contain links to third-party websites. ScoutIQ is not responsible for the privacy practices or content of third-party sites. Please review their privacy policies before providing personal information.

8. Do Not Track

ScoutIQ does not currently respond to "Do Not Track" signals. Please refer to our Cookie Policy for additional details.

9. Children's Privacy

The Services are not intended for individuals under eighteen (18) years of age. We do not knowingly collect personal information from children under thirteen (13). If such information is discovered, we will delete it promptly.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

ScoutIQ AI
Email: privacy@scoutiq.ai
Phone: (415) 707-8837